Privacy Policy

Personal Information

• Email address and name for account creation
• Profile information you choose to provide
• Payment information (processed securely through third-party providers)
• Content you create, upload, or generate using our AI tools

Usage Information

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance and error logs
• Cookies and similar tracking technologies

CueShort does not use the content you upload, create, or generate (images, videos, prompts) to train our own AI models. Some generation features are powered by third-party AI model providers; your input and output are sent to that provider to produce your requested result, and depending on that provider's own terms of service, they may retain or use this data, including for their own model training. We have not individually audited every provider's data-use terms, these terms can differ by provider and change over time, and we do not currently offer a way to opt out of this third-party processing. Your generated content is stored so you can access your own history, and remains private and visible only to you unless you choose to make it public — for example by sharing it or submitting it to be featured.

• Provide and improve our AI design services
• Process payments and manage your account
• Send important service updates and notifications
• Provide customer support
• Analyze usage patterns to improve our platform
• Ensure security and prevent fraud

We do not sell your personal information. We only share your information in the following limited circumstances:

• Service Providers: Trusted third parties who help us operate our service (payment processors, hosting providers, analytics services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

We only share the minimum data necessary to provide the service with the following categories of service providers:

• Cloud hosting & storage: Amazon Web Services (AWS) — hosts our application, databases, and stored media
• Payments: Our Merchant of Record — processes payments, subscriptions, and refunds; we never see or store your full card number
• AI generation providers: The specific model provider(s) behind whichever generation tool you use (for example OpenAI, Kling AI, PixVerse, MiniMax/Hailuo, ByteDance Volcano Engine, Google, and other model partners) — receive only the prompt/media needed to produce your requested output
• Analytics & product improvement: Google Analytics, Amplitude, and PostHog — only loaded after you accept optional cookies (see Section 6)
• Error monitoring: Sentry — used to detect and fix bugs; does not receive your generated content

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

You have the following rights with respect to your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at:

If you are a California resident, under the California Consumer Privacy Act as amended by the CPRA, you also have the following additional rights:

• We have not sold or shared (as "sale"/"share" are defined under CCPA) your personal information for cross-context behavioral advertising in the preceding 12 months
• You have the right to know what personal information we collect, use, and disclose, the right to correct it, and the right to request deletion — use the tools in Section 5 above or contact us
• You have the right to non-discrimination for exercising any of these rights
• We do not use or disclose sensitive personal information for purposes beyond what CCPA permits without additional consent

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Essential cookies are required for core functionality and cannot be disabled.

We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. Account information is retained until you delete your account, after which it is deleted within 30 days.

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of our service after changes constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or our data practices, please contact us: