Refund & Cancellation Policy

CueShort offers subscriptions and prepaid credits. Payments are collected and receipted by our Merchant of Record ("MoR"), which also processes refunds and disputes. This policy explains cancellations and refunds. Where it conflicts with mandatory provisions of applicable law, the law prevails.

• You can cancel your subscription at any time from the customer portal in your account — no email required
• After cancelling you keep access until the end of the period you already paid for; no further renewals are charged
• Unused time in the current period is not refunded pro rata, except where mandatory law requires it
• Subscription credits expire with the subscription period: unused subscription credits lapse at the end of the period

• We refund duplicate charges, charges for service we failed to provide, and cases covered by a statutory right of withdrawal where it applies
• If your jurisdiction (for example the EU/UK/EEA) grants a 14-day withdrawal right for digital services: by requesting immediate access you consent to immediate performance, and you may not withdraw in respect of the portion already supplied; unused portions may be refunded on request
• Send refund requests within 14 days of the charge to support@cueshort.com, including your receipt or session ID

• Credit packs are prepaid balances and are in principle non-refundable once purchased, except where mandatory law requires otherwise
• Credits purchased in a credit pack **do not expire**
• Credits are issued at 100 credits per USD; custom top-ups are converted from the amount actually paid (minimum $1)
• Credits are non-transferable, non-withdrawable, and cannot be exchanged for cash

• When a generation fails (upstream model error, timeout, or a content-screening block), the pre-charged credits are automatically returned — you are **not charged for failed results**
• If a charge does not match what you received (for example you were charged but got no output), contact us within 3 business days so we can verify

• Email support@cueshort.com with your account email, the payment receipt (or checkout session ID), the date, and a description of the issue
• We respond within 3 business days
• Refunds are processed by the MoR back to the original payment method, typically within 5–10 business days depending on the card issuer or payment rail

• Please contact us first — most issues are resolved within 3 business days without a chargeback
• For charges under dispute we may temporarily freeze the related account and credits until the dispute is resolved
• Verified abusive chargebacks (for example disputing after consuming all credits) may result in account termination

Refund and cancellation questions: support@cueshort.com (we respond within 3 business days).